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Supported living policies
| Policy/ Template Name | Download |
|---|---|
| Contents - Index | Download |
| C4-001 Accident Incident Near Miss Report Form | Download |
| C4-002 Amenity Fund Constitution | Download |
| C4-003 Amenity Fund Recording Form | Download |
| C4-004 Annual Leave Request Form | Download |
| C4-005 Annual Management Review Form | Download |
| C4-006 Application for Employment Form | Download |
| C4-006A Health Questionnaire | Download |
| C4-007 Approved Supplier Form | Download |
| C4-008 Approved Supplier Review Form | Download |
| C4-009 Approved Supplier List | Download |
| C4-010 Statement of Purpose | Download |
| C4-O11 Call System Test Form | Download |
| C4-012 Calibration Register | Download |
| C4-013 Comments Book | Download |
| C4-014 Complaints Form | Download |
| C4-015 Complaints Log | Download |
| C4-016 Continence Monitoring Form | Download |
| C4-017 Contractors On-Site Record | Download |
| C4-018 Controlled Drugs Register | Download |
| C4-019 COSHH Record and Assessment | Download |
| C4-020 COSHH Regulations | Download |
| C4-021 Customer Enquiry Form | Download |
| C4-022 Customer Enquiry Log | Download |
| C4-023 Daily Living and Needs Assessment | Download |
| C4-024 Details of New Employee Form | Download |
| C4-025 Recognising and Understanding Abuse | Download |
| C4-026 Emergency Alarm System Records | Download |
| C4-027 Crisis Management and Service Continuity Plan | Download |
| C4-028 Equal Opportunities Monitoring Form | Download |
| C4-029 Equalities Action Plan | Download |
| C4-030 Fridge Temperature Records | Download |
| C4-031 General Risk Assessment Form | Download |
| C4-032 Health and Safety Inspection Checklist | Download |
| C4-033 Health and Safety Inspection Schedule | Download |
| C4-034 Home Cleaning Schedule | Download |
| C4-035 Home Register of Appliance Testing | Download |
| C4-036 Homes Service User Guide | Download |
| C4-037 Information to be Passed to Another Service | Download |
| C4-038 Index of Forms, Files, Policies and Books | Download |
| C4-039 Induction Checklist | Download |
| C4-040 Infection Control Monitoring Form | Download |
| C4-041 Internal Quality Audit Form | Download |
| C4-042 Internal Audit Schedule | Download |
| C4-043 Interview Letter | Download |
| C4-044 Kitchen Cleaning Schedule | Download |
| C4-045 Letter Conforming Offer of Employment | Download |
| C4-046 Lift Servicing and Maintenance Record | Download |
| C4-047 List of Specified Documents | Download |
| C4-048 List of Staff Employed in the Home | Download |
| C4-049 Maintenance of Equipment Record | Download |
| C4-050 Medication Administration Record | Download |
| C4-051 Medication Return Form | Download |
| C4-052 Names of Staff on NMC Register | Download |
| C4-053 Corrective Action and Prevention Action | Download |
| C4-054 Non-conformance Report Register | Download |
| C4-057 Personal Care Monitoring Form | Download |
| C4-058 Product Data Sheets | Download |
| C4-059 Property Return Form of Indemnity - Part a. Service User | Download |
| C4-060 Property Return Form of Indemnity - Part b. Relative | Download |
| C4-061 Proposed Change to Quality Procedure | Download |
| C4-062 Purchase Order Form | Download |
| C4-063 Record of Medical Services Received | Download |
| C4-064 Record of Medication Received by the Home Form | Download |
| C4-065 Record of Menus and Food Provided | Download |
| C4-066 Record of Service Users with Special Diets | Download |
| C4-067 Record of Social Activities | Download |
| C4-068 Record of Staff Authorised to Administer Medication | Download |
| C4-069 Recruitment Monitoring Form | Download |
| C4-070 Register of Valuables Held | Download |
| C4-073 Rehabilitation of Offenders Declaration Form | Download |
| C4-074 Report of Infectious or Communicable Diseases Form | Download |
| C4-075 Request for Reference Form | Download |
| C4-076 Satisfaction Survey Questionnaire | Download |
| C4-077 Service User Application Form | Download |
| C4-078 Service User's Admission Checklist | Download |
| C4-079 Individual Service User Plan | Download |
| C4-079A Person Centred Plan | Download |
| C4-080 Service Users Clothing Personal Possessions Inventory | Download |
| RCS C4-077 Service User Application Form | Download |
| RCS C4-078 Service Users Admission Checklist | Download |
| RCS C4-079 Individual Service User Plan | Download |
| RCS C4-079A Person Centred Support Plan | Download |
| C4-081 Service User's Daily Report Record | Download |
| C4-082 Service Users Information Pack | Download |
| C4-083 Service Users Register | Download |
| C4-084 Satisfaction Survey Analysis Form | Download |
| C4-085 RIDDOR Notification Form F2508 | Download |
| C4-086 Risk Assessment Form - Building | Download |
| C4-087 Risk Assessment - Manual Handling of Service Users Form | Download |
| C4-088 Self- Certification Sickness Form | Download |
| C4-089 Short Listing Form | Download |
| C4-090 Social Workers Care Managers Assessment Form | Download |
| C4-091 Social Workers Care Managers Care Plan | Download |
| C4-092 Staff Request for Training Form | Download |
| C4-093 Staff Supervision Record | Download |
| C4-094 Staff Supervision Schedule and Planner | Download |
| C4-095 Staff Training Record | Download |
| C4-096 Stock Control Check Sheet | Download |
| C4-097 Supplier Deficiency Log | Download |
| C4-098 Supplier Deficiency Report | Download |
| C4-099 Temperature Recording Form | Download |
| C4-100 Terms and Conditions of Residency | Download |
| RCS.C4-081 Service Users Daily Report | Download |
| RCS.C4-082 Service Users Information Pack | Download |
| RCS.C4-083 Service Users Register | Download |
| RCS.C4-084 Satisfaction Survey Analysis | Download |
| RCS.C4-085 RIDDOR Notification Form F2508 | Download |
| RCS.C4-086 Risk Assessment Form- Building | Download |
| RCS.C4-087 Risk Assessment Manual Handling pf Service User Form | Download |
| RCS.C4-100 Terms and Conditions of Residency | Download |
| C4-101 Training Evaluation Form | Download |
| C4-102 Training Needs Identification Form | Download |
| C4-103 Water Temperature Records | Download |
| C4-104 Waterlow Skin Condition Assessment | Download |
| C4-105 Weight Monitoring Chart | Download |
| C4-106 Falls Monitoring Form | Download |
| C4-106A Falls Risk Assessment Form | Download |
| C4-107 Monthly Monitoring of Service User Falls | Download |
| C4-108 Positional Change Chart | Download |
| C4-109 Pressure Sore or Wound Chart | Download |
| C4-110 Administration of Medication Away from the Home Form | Download |
| C4-111 Staff Appraisal Preparation Form | Download |
| C4-112 Staff Appraisal Form | Download |
| C4-113 Staff Appraisal Review Form | Download |
| C4-114 Medication Error Discrepancy Form | Download |
| C4-115 Exit Interview Form | Download |
| C4-116 Staff Minutes Signature Form | Download |
| C4-117 Staff Meeting Attendance Form | Download |
| C4-118 Power of Attorney | Download |
| C4-119 Staff Rota Form | Download |
| C4-120 Fluid Balance Chart | Download |
| C4-121 Nutritional Intake Chart | Download |
| C4-122 Risk Assessment ( New and Expectant Mothers) Form | Download |
| C4-123 Service Users Menu Choice Form | Download |
| C4-124 Missing Laundry Form | Download |
| C4-125 Audit Checklist | Download |
| C4-126 Discharge Form | Download |
| C4-127 Mental Capacity Assessment Form | Download |
| C4-128 Service Users Self Medication Audit | Download |
| C4-129 Night Check Form | Download |
| C4-130 List of Equipment Used in the Home | Download |
| C4-131 Fire Safety Assessment Form | Download |
| C4-132 Accident Incident Near Miss Report Log | Download |
| C4-133 Return to Work Interview Form | Download |
| C4-134 Service Users Consent Form (Photographs) | Download |
| C4-135 ID Verification Form | Download |
| C4-136 Continence Assessment | Download |
| C4-137 Bed Rails Risk Assessment | Download |
| C4-138 Bed Rails Consent Form | Download |
| C4-139 Record of Hearing Appointments | Download |
| C4-140 Record of Eye Appointments | Download |
| C4-141 Blood Glucose Monitoring Form | Download |
| C4-142 Eating and Drinking Checklist | Download |
| C4-143 Reporting Incidents of Choking | Download |
| C4-144 Bath and Shower Temperature Recording Form | Download |
| C4-145 Homely Remedies Record Form | Download |
| C4-146 Oral Assessment | Download |
| C4-147 Personal Emergency Evacuation Plan | Download |
| C4-148 Consent to Care and Treatment | Download |
| C4-149 Best Interests Decision Making Checklist | Download |
| C4-151 Job Description Template | Download |
| C4-152 Staff Training Matrix | Download |
| C4-153 Name of Service Business Plan Template | Download |
| C4-154 Staff Competency Administration of Medicines | Download |
| C4-155 Consent for Medication | Download |
| C4-156 Abbey Pain Scale Pain Body Map | Download |
| C4-157 Terms and Conditions of Employment | Download |
| C4 List of Files | Download |
| QP-01 Comment, Suggestions and Complaints | Download |
| QP-02 Confidentiality | Download |
| QP-03 Fire Safety | Download |
| QP-04 Gifts, Wills and Requests | Download |
| QP-05 Health and Safety | Download |
| QP-06 Home Equal Opportunities | Download |
| QP-07 Manual Handling | Download |
| QP-08 Pets | Download |
| QP-09 Recording the Wishes of the Service Users | Download |
| QP-10 Service Users Charter of Rights | Download |
| QP-11 Service Users Consent | Download |
| QP-12 Smoking | Download |
| QP-13 Dress and Appearance | Download |
| QP-14 Workplace Stress | Download |
| QP-15 Blood Borne Virus | Download |
| QP-16 Covert Administration of Medicines | Download |
| QP-17 Nutrition and Hydration | Download |
| QP-18 MRSA | Download |
| QP-19 Mobile Phones | Download |
| QP-20 Mental Capacity Act 2005 | Download |
| QP-21 Carer Code of Conduct | Download |
| QP-22 First Aid | Download |
| QP-23 Privacy, Dignity and Human Rights | Download |
| QP-24 Staff Training | Download |
| QP-25 Lone Working | Download |
| QP-26 Admission Policy | Download |
| QP-27 SU Economic Wellbeing | Download |
| QP-28 Same and Cross Gender Care | Download |
| QP-29 Effective Handwashing | Download |
| QP-30 Environmental Policy | Download |
| QP-31 Supporting People who use our Services Manage Their Money | Download |
| QP-32 Management and Prevention of Falls | Download |
| QP-33 Informed Decision Making | Download |
| QP-34 Communicating with Service Users | Download |
| QP-35 Providing Information on Infection Control | Download |
| QP-36 Staff Sickness and Attendance | Download |
| QP-37 Decision Making Arrangements | Download |
| QP-38 Valuing and Supporting Staff | Download |
| QP-39 Managing Challenging Behaviours (Restraint) | Download |
| QP-40 Infection Control and Decontamination | Download |
| QP-41 Safe Use of Bedrails | Download |
| QP-42 Equality and Diversity | Download |
| QP-43 Dementia Care | Download |
| QP-44 End of Life Care Plan | Download |
| QP-45 Legionella | Download |
| QP-46 Data Protection | Download |
| QP-47 Social Media | Download |
| QP-48 Disruptive and Intruders to the Home | Download |
| QP-49 Medication Management | Download |
| QP-58 CCTV Policy | Download |
| QP-59 Do not Attempt Resuscitation | Download |
| QP-60 Positive Culture | Download |
| QP-61 Duty of Candour Policy | Download |
| QP-62 Display of Ratings Policy | Download |
| QP-63 Suspected Hypothermia | Download |
| QP-64 Oral Assessment Policy | Download |
| QP-65 Slips, Trips and Falls Policy | Download |
| QP-66 Safeguarding Policy | Download |
| QP-67 Fit and Proper Person | Download |
| QP-68 The Use of Antipsychotic Medication | Download |
| QP-69 Management of Norovirus Outbreak | Download |
| QP-70 Implementing Care Governance | Download |
| QP-71 Whistle Blowing Policy | Download |
| QP-72 Prevention of Terrorism | Download |
| QP-73 Use of Technology | Download |
| QP-74 Information Governance Policy | Download |
| QP-75 Modern Day Slavery and Human Trafficking | Download |
| QP-76 Pain Management | Download |
| QP-77 Display Screen Equipment Policy | Download |
| QP-78 Accessible Information Policy | Download |
| QP-79 Prevention of Financial Abuse | Download |
| QP-80 Fit and Proper Person Test Policy | Download |
| QP-81 No Lifting Policy | Download |
| C4-ADB Admissions and Discharge Book | Download |
| C4-CDB Controlled Drugs Book | Download |
| C4-HD Home Diary | Download |
| C4-OVB Official Visitors Book | Download |
| C4-PCB Petty Cash Book | Download |
| C4-SEIB- Significant Events of Importance Book | Download |
| C4-SHB- Staff Handover Book | Download |
| C4-SSCB- Senior Staff Communications Book | Download |
| C4-SUPMPB- Service User Personal Monies and Property Book | Download |
| C4-TMB- Telephone Message Book | Download |
| Index of Forms, Files, Policies and Books | Download |
| Contents of Procedures Manual | Download |
| MA-01 Health and Safety | Download |
| MA-02 Accident and Incident Report | Download |
| MA-03 Infection Control | Download |
| MA-04 Security | Download |
| MA-05 Safety, Availability and Suitability of Equipment | Download |
| MA-06 Alcohol, Drugs and Solvent Abuse | Download |
| MA-07 Premises | Download |
| MA-08 Cleaning Services | Download |
| MA-09 Managing Staffing Levels and Staff Rotas | Download |
| MA-10 Staff Handover Procedures | Download |
| MA-11 Reporting Bad Practice (Whistleblowing) | Download |
| MA-12 Harassment, Violence and Bullying | Download |
| MA-13 Equal Opportunities | Download |
| MA-14 Sexuality and Relationships | Download |
| MA-15 Confidentiality and Access to Records | Download |
| MA-16 Purchasing of Goods and Services | Download |
| MA-17 Purchasing the Services of Subcontractors | Download |
| MA-18 Gaming, Gambling and Lotteries | Download |
| MA-19 Answering the Phone | Download |
| MA-20 Working with Enforcing Agencies | Download |
| MA-21 Management and Prevention of Falls | Download |
| MA-22 Care Quality Commission Statutory Notifications | Download |
| MA-23 Information to be held by the Registered Person | Download |
| MA-24 Working in Co-operation with Other Providers | Download |
| PP-01 Recruitment of Staff | Download |
| PP-02 Checking and Reviewing the Status of Staff Qualifications | Download |
| PP-03 Staff Induction and Probation | Download |
| PP-04 Staff Training and Development | Download |
| PP-05 Staff Supervision and Appraisal | Download |
| PP-06 Staff Meetings | Download |
| PP-07 Staff Grievance Procedure | Download |
| PP-08 Disciplinary Procedure | Download |
| PP-09 Giving Notice | Download |
| PP-10 Use of Trainees, Students and Volunteers | Download |
| PP-11 Risk Assessment for New and Expectant Mothers | Download |
| SD-01 Admission Enquiries for Care Homes | Download |
| SD-02 Admission to the Home | Download |
| SD-03 Assessment and Person Centred Care Planning | Download |
| SD-04 Service Users Daily Report Record | Download |
| SD-05 Service Users Medication | Download |
| SD-06 Supporting Service Users to Maintain Health | Download |
| SD-07 Admission to Hospital | Download |
| SD-08 Keyworking | Download |
| SD-09 Advocacy | Download |
| SD-10 Service Users Finance | Download |
| SD-11 Amenities Fund | Download |
| SD-12 Service Users Committees | Download |
| SD-13 Risk Management | Download |
| SD-14 Safeguarding People from Abuse | Download |
| SD-15 Restraint | Download |
| SD-16 Comments, Suggestions and Complaints | Download |
| SD-17 Termination of a Service User's Tenancy | Download |
| SD-18 Catering Arrangements | Download |
| SD-20 Visitors to the Home | Download |
| SD-21 Missing Service User | Download |
| SD-22 Crisis Management and Service Continuity | Download |
| SD-23 Terrestial Satelite and Cable Television | Download |
| SD-24 Pets | Download |
| SD-25 Safe and Efficient Use of Bedrails | Download |
| PC-01 Helping Service Users To Get Up In The Morning | Download |
| PC-02 Helping Service Users to Bed | Download |
| PC-03 Helping Service User with Personal Hygiene | Download |
| PC-04 Assisting Service User with Eating and Drinking | Download |
| PC-05 Assistance with Service User Mobility | Download |
| PC-06 Palliative Care and Bereavement | Download |
| PC-07 Management of Continence | Download |
| PC-08 Management of Challenging Behaviour | Download |
| PC-09 Interests and Activities | Download |
| PC-10 Religion | Download |
| PC-11 Oxygen Therapy For the Service Users | Download |
| PC-12 Mouth Care for the Service User | Download |
| CI-01 A Framework for Quality - Meeting the Key Lines of Enquiry | Download |
| CI-02 Equalities Action Plan | Download |
| CI-03 Management Review of the Quality System | Download |
| CI-04 Involving Service Users and Their Families in the Running of the Service | Download |
| CI-05 Internal Audits of the Quality Systems | Download |
| CI-06 Routine Monitoring and Corrective Action of The Quality System | Download |
| CI-07 Control of Quality Records | Download |
| CI-08 Satisfaction Surveys | Download |
| CI-09 CQC and Other External Agency Inspection Reports | Download |
| CI-10 Index of Forms, Files, Policies and Books | Download |